Credit packs
Pay-as-you-go top-ups for spiky months. Credits don't expire.
Credit packs
Buy a top-up pack when you'll spike past your monthly allowance. The credits stay on the account indefinitely.
The 30-second version
Four pack sizes are available: 100, 500, 2,500, and 10,000 credits. Top-up credits don't expire and don't reset at billing cycle end. The system spends from your monthly allowance first, then from top-ups. Buy from Settings → Billing → Buy credits. See pricing for current pack prices.
Why this matters
Agency work is spiky. Some months you ship 4 deliverables, some months you ship 12. Upgrading your plan to cover the high-water mark means paying for capacity you don't normally use; staying on a lower plan means running out of credits mid-deliverable.
Top-up packs are the answer to that pattern. Buy a pack when the quarter goes long, leave the rest on the balance for the next spike.
How it works
Pack sizes
Four pack sizes today:
| Pack slug | Credits | Roughly equivalent to |
|---|---|---|
pack-100 | 100 | ~2 typical proposals. |
pack-500 | 500 | ~10 typical proposals or one busy week. |
pack-2500 | 2,500 | ~50 typical proposals — one large engagement. |
pack-10000 | 10,000 | Large agencies' rolling buffer. |
Pack prices are on the pricing page. The retail rate is roughly $0.02 per credit.
Buying a pack
From Settings → Billing → Buy credits, pick a pack and confirm. You're routed through Stripe Checkout (or, depending on your account, Stripe Elements inline). On successful payment, the credits land on your balance via webhook — usually within a few seconds.
[SCREENSHOT: buy credits modal with four pack options]
How packs are spent
Two pools, spent in this order:
- Monthly allowance (from your plan) — spent first.
- Top-up balance (from packs) — spent only after monthly is exhausted.
This order is intentional: it preserves your top-up packs as a reserve and ensures you don't accidentally drain a $290 pack in week one when your monthly allowance was sitting unused.
When to buy
Buy a top-up pack when any of:
- The credit balance is below ~30% with two weeks left in the cycle and active deliverables in flight.
- You see a spike coming (multiple proposals due in the same week).
- A workroom has paused mid-execution because credits ran out.
If you're consistently buying packs every month, that's a signal to upgrade your plan instead.
When not to buy
Don't buy packs to "stockpile" credits. You're not going to lose monthly allowance to a top-up purchase, and overpaying for capacity you won't use is the failure mode this is meant to prevent.
If your plan's monthly allowance is consistently insufficient, upgrade — Pro's 750/month is roughly equivalent to a pack-500 plus margin and is cheaper if you'd buy a pack every cycle anyway.
Refunds and expiry
Top-up credits do not expire. If you cancel your subscription, top-up credits remain on the workspace and can be spent on the Free Trial plan after downgrade.
Refunds for unspent packs follow Stripe's standard refund flow — contact support.
Receipts
Stripe issues a receipt by email for every pack purchase. The transaction also appears in your workspace's activity log and on Settings → Billing → History.
Common pitfalls
- Buying small packs repeatedly. If you're buying
pack-100every two weeks, the per-credit cost is fine, but you're spending more on Stripe fees and admin overhead than necessary. Consider one larger pack or a plan upgrade. - Stockpiling. Don't buy a
pack-10000"for the year" if you don't use 10,000 credits a year. Tie purchases to actual demand. - Mistaking pack credits for plan credits. They're separate pools. Your billing page shows the split — read it before deciding to buy more.
- Treating a paused workroom as a permanent block. If a workroom paused for credits, just buy the smallest pack that unblocks it. The workroom resumes automatically when credits land.
What's next
- Credits explained — the full credit model.
- Pricing plans — when to upgrade instead.
- Cancellation — what happens to packs on cancel.