Cancellation

Cancel from Settings → Billing. End-of-cycle by default. Your data and exported deliverables stay accessible.

The 30-second version

Go to Settings → Billing → Cancel subscription. The default is cancel at period end — you keep your current plan until the cycle ends, then drop to the Free Trial plan. Cancel immediately is also available; Stripe issues no refund for the prepaid period. After cancellation, your workspace continues to exist on the Free Trial; workrooms, agents, samples, and exports remain accessible.

Why this matters

Cancellation should be friction-free. The most common reason agencies leave a tool isn't dissatisfaction with the product — it's the end of a specific client engagement that drove the spend. Making it cheap to cancel makes it cheap to come back.

AtelyaOS uses Stripe's standard cancel-at-period-end flow so you don't lose prepaid time, and downgrades to the Free Trial rather than terminating the workspace.

How it works

Cancel at period end (default)

From Settings → Billing → Cancel subscription, confirm. Stripe sets the subscription to cancel_at_period_end: true. Behaviour:

• You keep your current plan's seats, agents, allowance, and tier-gated features until the cycle ends.
• At cycle end, the Stripe customer.subscription.deleted webhook fires.
• AtelyaOS marks the subscription cancelled and drops the workspace to the Free Trial plan.
• You're not charged for the next cycle.

This is the right choice in almost every case. There's no reason to give up time you've already paid for.

Cancel immediately

A second, opt-in option. From the cancel modal, choose "Cancel immediately." Stripe cancels the subscription on the spot. No refund is issued for the remaining prepaid period — Stripe's standard refund policy applies if you need one (contact support).

Use this when:

• You're switching to a different account / workspace and want billing to stop today.
• The card on file is closing tomorrow and you want to avoid a failed-payment dunning sequence.
• You're testing the cancel flow.

What happens to your data

Cancellation is not account deletion. After cancellation:

• Your workspace exists on the Free Trial plan.
• Workrooms, custom agents, Style Memory profiles, and samples are still readable.
• Previously exported .docx and .pdf files are unaffected — they're already on your filesystem.
• New workrooms can still be created using the Free Trial allowance.

What happens to credits

Reactivating

Changed your mind during the cancel-at-period-end window? From Settings → Billing, click Reactivate. Stripe flips cancel_at_period_end back to false; the subscription continues uninterrupted.

Account / data deletion

To delete your data entirely (not just cancel billing), file a deletion request via Settings → Data residency → Data subject requests (DSAR). The DSAR flow is the supported path — it pseudonymises your user record and clears workspace data per a structured runbook. See data handling.

A standalone "Delete my account" UI separate from DSAR is coming soon.

Exporting your data first

Before cancelling or deleting, consider exporting:

• Per workroom: each completed workroom can be re-exported to .docx / .pdf at any time.
• Workspace-level data export: file a DSAR (access type) from Settings → Data residency. You'll receive a JSON bundle of your data via signed URL. See data handling.

Common pitfalls

• Cancelling when you only want to downgrade. If you'll keep using AtelyaOS but at a lower tier, downgrade — don't cancel.
• Expecting auto-deletion on cancel. Cancellation drops you to Free Trial; it doesn't delete your data. File a DSAR for deletion.
• Forgetting top-up credits. They survive cancellation. If you bought a pack-2500 last quarter, those credits stay on the workspace.
• Cancelling immediately to "save money". You've already paid for the cycle. Cancel-at-period-end gives you the time you bought.

What's next

• Data handling — DSAR exports and deletion.
• Upgrade and downgrade — switch tiers instead of cancelling.
• Pricing plans — the Free Trial you'll drop to.